With more organizations than ever now looking at service and support to both minimize costs and boost revenues, the size and nature of the IT investments being made in this area are changing ...

Santee Cooper, South Carolina's largest public power provider, has implemented Oracle Utilities Customer Cloud Service to enhance customer operations for its electric account holders. By moving its ...

The Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and service providers offering unique business solutions, including ones that extend Oracle ...

Oracle has released an update to its Oracle Service Cloud that adds new tools to give companies more insight about their customers. Customer service staff who get the update will now see an online ...

NEW YORK (CRM Evolution) -- Oracle unveiled significant new functionality within Oracle Service Cloud and Oracle Social Cloud. The new social customer service capabilities enable brands to increase ...

Oracle on November 14 is rolling out its Internet of Things Accelerator, a packaged integration between the Oracle's Service Cloud and its IoT Cloud. The new offering should give Oracle customers, ...

When Oracle set out to create a fast, simple way for companies to buy its cloud services, it did so by first focusing on the success of the customer and then transforming its internal operations to ...

With the "mobile generation" in mind, Oracle last week announced a cloud-based customer engagement service that allows call center agents to be more personal and proactive in handling inquiries by ...

Oracle ORCL has demonstrated its commitment to delivering innovative cloud infrastructure services across Mexico, by becoming the first hyperscaler to open two cloud regions in the country. This ...