With Salesforce.com's Dreamforce cloud conference kicking off next week, the reigning cloud kingpin is getting its ducks in a row to sharpen its strategy for the social enterprise, a plan that ...

NEW YORK--(BUSINESS WIRE)--Emplifi, a leading unified customer engagement platform, today announced that its Social Marketing Cloud has earned recognition across all three categories at the 2023 ...

Oracle launched new features for its Service Cloud and Social Cloud designed to help users provide an enhanced, consistent customer experience and support business decisions with up-to-date insights.