Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of its customers (and growing) using its AI services. Zendesk is poised to ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights – delivering outcomes businesses and customers want The Resolution ...

The acquisition of Forethought brings a fully AI-native approach to agentic CX into Zendesk, helping it keep pace with advances in the CX field while lowering the cost of delivering customer service.

AI agents aren’t anything new in customer service — we’re all familiar with that automated voice that first greets us when we call an 800 number. Typically, they've handled so-called Tier 1 (general) ...

As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, ...