This article is more than 7 years old. Two of the most influential tech innovations that rocketed into our daily lives in the last several years are virtual digital assistants and online chatbots.

The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

When users first try virtual assistants (like Siri, Google Now, Cortana, M or Alexa), they’re struck by the idea that they’re talking to a computer, rather than a person. That much sounds obvious. In ...

The landscape of the legal industry is changing rapidly. Like most industries in the digital age, the legal profession seeks new and innovative ways to streamline operations and provide the best ...

Welcome to What Is, a new column on dedicated to giving simple answers to complex things that affect the products around you. Got a question? Nothing’s off limits. Submit yours to [email protected] ...

For as "smart" as our phones are supposed to be, they're not very good at getting things done on our behalf. But that's about to change, according to Qualcomm. During its annual Snapdragon Summit, the ...

What Is a Virtual Assistant? A virtual assistant (VA) is a modern professional who offers a wide range of administrative, technical, or creative support services to businesses, entrepreneurs, or ...