Two contact center players tapped new chief executives on back-to-back days, part of a wider wave of C-suite change sweeping ...

Thunder, a member of the AWS Partner Network and a leading Amazon Connect delivery Partner, today announced a strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help ...

Customers have mixed feelings using GenAI for customer support, as 50% of customers say their interactions are easier when companies use GenAI, yet 87% of customers say it is essential for companies ...

Company expands leadership to support demand to operationalize AI for marketers PRESS RELEASE FROM CONTINUUMGLOBAL SAN FRANCISCO, Aug.

Consumer Patience Index finds the 60-and-over crowd, not digital natives, stick with automation that works, and the sharpest divide runs through employment status, not the birth year NEW YORK, Aug.

The BCA values Yellow.ai at a pre-money valuation of roughly $300 million. The transaction is expected to generate over $200 million in gross proceeds, including approximately $175 million from ...

The alliance joins Home Depot, Bank of America and Virgin Atlantic in a 2026 trend: brands treating physical and digital as ...

The best stacks next year won't have the flashiest AI features — they'll have the cleanest data and tightest integrations.

A new ownership group and $150 million in fresh capital set the stage for accelerated innovation across the company's experience management platformTYSONS, Va.--(BUSINESS WIRE)--Medallia, Inc., the ...

Customer journey management platforms connect the customer’s sequence of interactions with the company’s ability to ...

STELLA™ Automotive AI, Inc. (“STELLA”), a provider of automotive artificial intelligence technology, announced the closing of its Series B financing round, which raised $22.1 million to accelerate ...

New leadership roles, a Gemini-powered voice agent and a rising satisfaction score — but sales growth still hasn't followed ...