Amanda Smith is a freelance journalist and writer. She reports on culture, society, human interest and technology. Her stories hold a mirror to society, reflecting both its malaise and its beauty.

Eighteen-year-old Anahat Singh has rapidly ascended to India's top squash player, breaking into the world's top 20 and emerging as an Olympic medal contender for LA 2028. Her success is attributed to ...

How Unilever got to know its customers by Frank van den Driest, Stan Sthanunathan and Keith Weed Operational skill used to confer long-term advantage. If you had leaner manufacturing, made ...

The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

Artificial intelligence (AI) has become part of everyday life for many Americans – at work, at school, in health care and beyond. As AI spreads, the public remains cautious, but somewhat open to its ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Amy is an ACA and the CEO and founder of ...

With more than 50 million redeemed miles under her belt, Becky Pokora is a rewards travel expert. She's been writing about credit cards and reward travel since 2011 with articles on Forbes Advisor, ...