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Abstract: Sentiment analysis is an essential task in natural language processing (NLP) that has various applications ranging from product reviews to social media monitoring. Traditional approaches ...
Deliver Omnichannel Customer Experiences with Interactive Voice Response (IVR) Enabled Contact Centers and Natural Language Processing (NLP) Chatbots – All Backed by Customer Sentiment Analysis.
Abstract: In recent years, with the development of e-commerce, more and more consumers make purchasing decisions based on online reviews, indirectly leading to the proliferation of fake reviews.
Shekar Munirathnam is a Senior Advanced Cyber Security Architect specializing in Identity and Access Management and Enterprise Security Architecture ...