If account ownership lives in Salesforce, then that rule needs to be explicit. If service history is governed in Dynamics 365 ...

When a technology starts getting talked about like magic, leaders need to look past the novelty and ask where it can create ...

When workflows are designed with the intention to support people, productivity becomes a byproduct of thoughtful structure ...

In the first two weeks, more than 1,100 marketing and digital leaders signed up for Opal University, with a waitlist for future cohorts now over 1,500. In its initial cohort, 50 participants built 170 ...

As part of CRN’s 2026 AI 100, here are the 20 hottest AI cloud companies that every channel partner and business need to know ...

Salesforce’s revamped Slackbot adds MCP agent routing, desktop actions, voice, Slack CRM and more innovations that can ...

Zapier reports that operations automation streamlines processes across teams, reduces errors, and improves efficiency, allowing focus on strategic growth.

InGenius, a computer telephony integration software, effectively connects extensive CRM databases with traditional telephony systems. By utilizing a robust Computer Telephony Integration System, IT ...

Opkey Release Advisor introduces a two-layer approach that turns release documentation into a structured "release-to-action" workflow, helping organizations move from research to operational readiness ...

For months, the industry has been saying that agents would finally make it possible to move beyond the somewhat unproductive back-and-forth with chatbots and embrace a more ambitious form of ...